ITIL® 4 Essentials. Your essential guide for the ITIL 4 Foundation exam and beyond

Книга "ITIL® 4 Essentials. Your essential guide for the ITIL 4 Foundation exam and beyond". What is ITIL® 4? ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of [link] 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation's wider business [link] essential link between your ITIL qualification and the real worldITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed a...